Financial Services Case Study II
CASE STUDY
Business Problem
Account Control Technology is a revenue management financial services company. The company was operating in one sector, with one significant client—the U.S. government. The company did not have a growth plan, a c-suite, financial controls or standardized systems.
The Solution
Optimize implemented a strategic planning process, and set forth an effort to diversify the company’s revenue streams.
Optimize Activities
- Facilitated strategic planning meetings over a five-year span
- Prompted the organization to standardize processes across the enterprise
- Established a set of key performance indicators (KPIs)
- Created an informal board of advisors, and converted the BOA into a formal Board of Directors
- Chaired and facilitated board meetings (resigning as strategic planning facilitators to avoid a conflict of interest)
Outcomes
During the strategic planning process, Account Control Technologies:
- ACT completed an acquisition, expanding from the government sector into telecommunications and healthcare
- Expanded services within the value chain, further diversifying revenue
- In eight years, the company grew 14x
- The company made the Inc. 5000 list for ten successive years (one of the few companies in history of Inc. Magazine to do so)
- The company was sold to a strategic buyer in 2021
